Telephone: +593 5 252 1613
+593 99 654 9948 (English) *
+593 99 643 4823 (Español)
* Also, WeChat or Viber, but not SMS text.
Contact us directly, for a better deal than you can find anywhere else online. And we can provide the best advice on which room, or rooms, would best suit your individual or family needs.
Except for seasonal promotions, these Rack Rates are what you will pay through the online platforms such as Booking.com and Expedia.
# Guests included may differ on Booking.com, Expedia etc.
Our direct rates are always better - Contact Us for a direct quote and reservation.
Credit card services in Ecuador are expensive and unreliable, leading to delayed, cancelled or duplicated payments which can take considerable time to fix. So, like many locally-based businesses, we do not accept credit cards. We do accept the following methods of payment:
For PayPal, we need an email address, to which we send a PayPal Money Request which includes a link to make payment. You can use your existing PayPal account, open a new account, or just pay directly with a credit or debit card.
When making a bank deposit or transfer, we send you the necessary bank details and ask you to pay the transfer fees charged by your own institution. Most international transfers require an intermediary, "correspondent" bank, which charges us an additional $30 or $40. For this reason, we accept international bank transfers only for amounts over US$400. If you plan on using a Foreign Exchange Service for the transfer, ask us first. Some of these services (eg: Wise) charge an excessive hidden fee at our end.
For a Canadian Interac eTransfer, you only need the name of our bank and a suitable email address which we will provide.
To secure a reservation, we request a 50% deposit at the time of booking. The balance is payable 30 days prior to arrival. If you reserve less than 30 days before check-in, the entire amount is due at the time of reservation.
These payments are not refundable. In the event the guest has to cancel for reasons beyond their reasonable control, including Covid , we offer full credit to re-schedule the visit. Alternatively, we can reimburse on the basis of net revenue earned (after fees & commissions) in the event that we are able to find a replacement guest for some or all the affected nights.
These terms are necessitated by the nature of our business and characteristics of the Galápagos market. Most visitors plan their vacation well in advance and last-minute bookings are rare. So the chances of finding a replacement guest for a cancellation are very low and, in the interim, we have lost the opportunity of renting that room to other guests. Unlike a hotel with multiple rooms, the impact to us is significant.
Please review the comments below, regarding insurance.
Suite rental terms may be modified if rental is part of a package including fishing, a cruise, or other activities. Details will be agreed prior to accepting a reservation.
If you have concerns or require clarification of any point of pricing or policy, please do not hesitate to ask. Payment of a deposit or final payment indicates to us that you accept and will be bound by the booking policies.
Check-in: Any time after 1:00 pm
If we are able to prepare the room the day before, we may be able to admit you on arrival at the Suites.
At check-in, we deliver a short briefing concerning the features and maintenance of the suites, local attractions, services, restaurants, wildlife, etc.
Check-out: Any time up to 10:30 am
Guests may keep their luggage in our office while waiting for a later airport check-in or afternoon ferry.
We offer a free pickup service for guests arriving at the airport.
If you are arriving by sea, we will send a map with directions. It's a 10-minute walk from the pier, but we recommend taking a taxi if you have luggage.
San Cristóbal is a popular destination for student volunteers. And we are just down the road from the GAIAS Institute and Science Centre. The Galeodan Suites are thus ideal for parents visiting or enrolling their children at the various institutes or volunteer programs. Where the student can be accommodated in the same suite, we will waive the normal extra-guest fee.
From time to time we offer discounts – Contact us for further details.
Suite rental is just one component of a visit to the Galápagos Islands and we do advise travellers to take out insurance against illness and missed, cancelled or delayed flights.
Injury or illness could require emergency evacuation to the continent at considerable expense ($10-$20k). Accordingly, Article 49 of the Special Law of Galápagos (LOREG) requires that all foreign tourists visiting Galápagos carry private health insurance.
In support of tourism, the law had not been applied prior to the Covid-19 pandemic. But the emergency resulted in new travel protocols which state that the law does apply, and that private health insurance is a pre-requisite for entry to the Galápagos. Commercial interests may cause this requirement to be downplayed, or even lifted, but we caution that the law still exists and may be activated at any time in response to evolving circumstances. To avoid the risk of exceptional costs, or even refusal of entry to Galápagos, you should assume health insurance is needed. If you have state, employment or group insurance, check the policy - Do not assume that you have adequate coverage for all contingencies such as emergency evacuation.
Comprehensive travel and health insurance, including Covid-19 impact, is readily available and is required by many tourist operations. We urge all travellers to purchase such insurance. You will find a few of them <here>.
When you reserve through Booking.com & Expedia, you still have to pay us directly . That means you will not be using your credit card unless it is in conjunction with PayPal.
Booking.com does not take payment from guests - All it does is pass on the necessary information, which may include your credit card number and security code, to the hotel - And the hotel makes the charge. We do not process credit cards, so you will need use one of the payment options described here (PayPal, transfer etc.). Our Booking.com listing also appears on affiliated platforms including Kayak and Agoda.
Expedia has two payment methods, depending on the hotel: Expedia Collect (where the traveler pays Expedia) and Hotel Collect (where the traveler pays the hotel). All our Expedia reservations are Hotel Collect , so like Booking.com, you still pay us for the reservation. Expedia may require your credit card details but that is only for their own use - We will not be processing it. Expedia partner sites include Hotels.com, Travelocity, Trivago.
AirBnB and Vrbo have separate listings for each of our suites. They will take your payment directly but you will pay a significant fee for that convenience - 8% to 14%. Expedia also dispays our Vrbo listings, in which case you do pay through Vrbo.
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